Question 1

Are your felt products organic and eco-friendly?

Accepted Answer

Yes, 100%. We source pure New Zealand raw wool and dye it using AZO-free non-toxic organic colors. Every product is completely biodegradable and sustainable, leaving zero environmental footprint.

Question 2

How do I care for wool felt dryer balls and cat caves?

Accepted Answer

Dryer balls require no cleaning; simply store them in a well-ventilated dry space between laundry cycles. Cat caves can be vacuumed or spot-cleaned with a damp cloth. For deep cleaning, hand-wash in cold water with wool-safe detergent, shape, and air-dry naturally.

Question 3

Do wool felt cat caves collect odor?

Accepted Answer

No, natural sheep wool contains lanolin, which is naturally antibacterial and odor-resistant. The fibers are highly breathable, keeping pets warm in the winter and cool in the summer without trapping moisture or smell.

Question 4

What is the Minimum Order Quantity (MOQ) for B2B wholesale?

Accepted Answer

Each product has a set MOQ displayed on the shop page. For example, Dryer Balls have an MOQ of 100 packs, and Cat Caves have an MOQ of 10 units. Custom production orders usually require a minimum order volume of $500.

Question 5

Can you match custom Pantone colors and stitch custom labels?

Accepted Answer

Absolutely. We support private label OEM manufacturing. You can request custom labels, custom retail tags, logo printing, and custom Pantone color matching for bulk export orders. Submit your specifications via our inquiry form.

Question 6

What are your payment and shipping terms for global export?

Accepted Answer

We coordinate sea/air shipping container logistics directly from Kathmandu on FOB or CIF terms. For bulk orders, we accept telegraphic bank transfer (T/T), Letter of Credit (L/C), or structured payment schedules.

Question 7

How do you handle custom prototype sampling?

Accepted Answer

We have a dedicated sampling loop. Once you share design sketches or digital files, our artisans hand-craft a physical prototype. We provide high-definition photos and video proofs, or ship the sample physically before full batch production.

Frequently Asked Questions

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Frequently Asked Questions

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Need custom assistance?

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