Privacy Policy
Effective Date: July 15, 2026. This policy outlines how Sagarmatha Felt Creation collects, uses, and safeguards client information.
1. Information We Collect
We collect information necessary to process inquiries, coordinate custom samples, manage wholesale exports, and provide a secure web experience.
- Contact Records: When you submit a custom inquiry, sample request, or email us, we collect your name, business name, email address, phone number, and mailing address.
- Wholesale Documentation: For international exports, we collect company registry details, tax IDs, and billing and customs information.
- Technical Usage: We track IP addresses, browser types, referral paths, and page view actions to optimize website performance.
2. How We Use Your Data
Sagarmatha Felt Creation uses client information strictly to facilitate business operations and maintain high service quality.
- To respond directly to inquiries and follow up on wholesale catalog requests.
- To manufacture custom shapes, colors, and privately-labeled felt products according to your specifications.
- To arrange shipping logistics, custom export certificates, and air/ocean freight logistics from Nepal.
- To communicate order status updates, send invoice balances, and process telegraphic transfers.
- To distribute product catalogs and news updates (only if you have opted in to receive updates).
3. Data Security
We treat data security with high priority. All client record databases are hosted on secure servers with restricted administrative access.
Zero Sale Promise: We do not sell, rent, trade, or distribute your personal or business data to third-party marketing companies. Your records are used exclusively to support your wholesale felt orders.
6. Your Rights & Choice
Regardless of your country of operation, we support full transparency regarding your personal information.
- You may request a copy of the company contact details we store for your account.
- You may request that we correct inaccurate contact numbers, email IDs, or mailing addresses.
- You may request that we delete your personal contact details from our inquiry databases (except where retention is required by Nepalese banking, tax, or export laws).
7. Contact Our Privacy Team
For questions about this Privacy Policy, data access requests, or to opt-out of catalog notifications, please reach out to our team:
- Email: sagarmathafeltcreations@gmail.com
- Phone: (+977) 9862802505
- Mail Address: Sagarmatha Felt Creation, Kageshori Manohara, Kathmandu, Nepal